Extended Warranty

Is it me? Or when it comes to customer service, we are heading in the wrong direction. Last month, I had purchased a grass trimmer online. I received the trimmer and needed to chahhge the battery.  A couple weeks latah, I excitedly grab my new weed waachah and head to the back yahd. When I […]

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Another Notch

Another notch in my belt! On that late Friday afternoon, as Brian wrote out his confession across the hall in the conference room, while in my office, with his head leaning over looking dismayed, Brian’s supervisor who was a vice president with the company said “This is unbelievable,this is huge. What do we do now?”  […]

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